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Alexa isn't waking up - Knowledgebase / TalkSocket - TalkGo

Alexa isn't waking up

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Are you saying “Alexa” to your TalkSocket, but not seeing it light up and answer?\


First things to check

  • Is the TalkSocket connected to Bluetooth as a device in your Bluetooth settings on your phone?

    • Go to Settings on your device > Bluetooth > Confirm TalkSocket is connected.

      • If you see TalkSocket as a device in your Bluetooth settings but it shows it as Not Connected...

        • Click on TalkSocket to see if it will Connect. If it does not reconnect then Forget/Unpaid the TalkSocket from Bluetooth.

        • To Connect the TalkSocket to Bluetooth, put TalkSocket into Pairing Mode. Hold side button for 7 seconds (purple blinking LED and then flashing blue LED indicating it’s in Pairing Mode. Go back to Bluetooth Settings on your device and look for TalkSocket and click to connect.

  • Is the TalkSocket connected to the Amazon Alexa app on your phone?

    • Open Amazon Alexa app on your phone (you must have the app on your phone and log in)

      • Click on Devices on the bottom right navigation > Click Echo & Alexa in the top left corner> Scroll down until you see TalkSocket

        • If you see TalkSocket, ensure it’s not in Offline Mode by clicking TalkSocket. Test wake word “Alexa”.

        • If you don’t see TalkSocket under the Echo & Alexa devices that means you need to manually connect the TalkSocket to the Alexa App.

          • Click Devices on the bottom right navigation in the Alexa app > Click “+” icon in the top right corner > Click Add Device > Scroll down to Headphones > Click TalkSocket and go through the onboarding and click Enable. Test wake word “Alexa”.


If Alexa is still not working, do a hard reset to the TalkSocket

  • First, go to the TalkGo app > click on the Menu/three lines on the bottom right > click Devices at the top > click the three dots on the right > Delete

  • Next, remove TalkSocket as an accessory in the Amazon Alexa app

    • Click on Devices on the bottom right navigation > Click Echo & Alexa in the top left corner> Scroll down until you see TalkSocket and click > Select Forget Device > Confirm “OK”

  • Next, go to Settings on your device > Bluetooth Settings > select TalkSocket > Choose to Forget This Device.

  • Next, open the TalkGo app which should start you from the beginning of the onboarding process. If not, swipe up and close TalkGo app and reopen it.

    • after each step, make sure you come back to the TalkGo app to complete the onboarding process.


Troubleshooting Bluetooth-connected devices are never straightforward so hopefully, these steps help.

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