Are you saying “Alexa” to your TalkSocket, but not seeing it light up and answer?\
First things to check
Is the TalkSocket connected to Bluetooth as a device in your Bluetooth settings on your phone?
Go to Settings on your device > Bluetooth > Confirm TalkSocket is connected.
If you see TalkSocket as a device in your Bluetooth settings but it shows it as Not Connected...
Click on TalkSocket to see if it will Connect. If it does not reconnect then Forget/Unpaid the TalkSocket from Bluetooth.
To Connect the TalkSocket to Bluetooth, put TalkSocket into Pairing Mode. Hold side button for 7 seconds (purple blinking LED and then flashing blue LED indicating it’s in Pairing Mode. Go back to Bluetooth Settings on your device and look for TalkSocket and click to connect.
Is the TalkSocket connected to the Amazon Alexa app on your phone?
Open Amazon Alexa app on your phone (you must have the app on your phone and log in)
Click on Devices on the bottom right navigation > Click Echo & Alexa in the top left corner> Scroll down until you see TalkSocket
If you see TalkSocket, ensure it’s not in Offline Mode by clicking TalkSocket. Test wake word “Alexa”.
If you don’t see TalkSocket under the Echo & Alexa devices that means you need to manually connect the TalkSocket to the Alexa App.
Click Devices on the bottom right navigation in the Alexa app > Click “+” icon in the top right corner > Click Add Device > Scroll down to Headphones > Click TalkSocket and go through the onboarding and click Enable. Test wake word “Alexa”.
If Alexa is still not working, do a hard reset to the TalkSocket
First, go to the TalkGo app > click on the Menu/three lines on the bottom right > click Devices at the top > click the three dots on the right > Delete
Next, remove TalkSocket as an accessory in the Amazon Alexa app
Click on Devices on the bottom right navigation > Click Echo & Alexa in the top left corner> Scroll down until you see TalkSocket and click > Select Forget Device > Confirm “OK”
Next, go to Settings on your device > Bluetooth Settings > select TalkSocket > Choose to Forget This Device.
Next, open the TalkGo app which should start you from the beginning of the onboarding process. If not, swipe up and close TalkGo app and reopen it.
after each step, make sure you come back to the TalkGo app to complete the onboarding process.
Troubleshooting Bluetooth-connected devices are never straightforward so hopefully, these steps help.